Support

Note: ClickBank is the exclusive retail partner for the Paleo Tool Kit. Your purchase will appear as CLKBANK*PALEOTOOLKIT on your statement. For refunds and cancellations, please visit ClickBank’s Customer Service Site.

Our PALEO QUICK-START PROGRAM is backed by ClickBank’s guarantee of quality customer service, and they will be happy to help you if there is any problem with your purchase.

Frequently Asked Questions

“What is the PALEO QUICK-START PROGRAM?”

Our PALEO QUICK-START PROGRAM is a complete step-by-step plan for anyone who wants to get in shape and improve their health by eating a natural whole-foods diet.

It includes guides, cheat sheets, troubleshooting tools, and everything else you need to dive right into your new healthy lifestyle. You can find more details over at our product page.

“How is the program delivered?”

All the material is digital, so the whole program is available for immediate access. Emails are delivered once a day for 30 days.

After completing payment, you’ll have instant access to the free tool kit as well — just download and unpack it to your desktop. Then make sure to check your email inbox for an invitation to the QUICK-START PROGRAM.

“Is my purchase protected by a guarantee?”

Yes — the program comes with a 60-day 100% money-back guarantee. If for any reason you’re not happy, you can get a full refund within 60 days of your purchase date.

“I’ve downloaded the kit, but how do I open it?”

The download is in ZIP format so you may need an application like StuffIt Expander for Mac OSX or Windows to unpack it to your desktop.

You’ll also need a PDF reader to view the files. We recommend Preview for Mac OSX users and SumatraPDF as a superior alternative to Adobe Reader for Windows users.

“The 30-day QUICK-START PROGRAM is missing. Where do I find it?”

This is delivered via email to the address you provided at checkout, so watch your inbox for a confirmation link. It can take up to 2 hours for ClickBank to process your details and pass us your details, so please be patient.

Make sure to check your junk folder too, just in case our message was accidentally marked as spam. To prevent our emails going to your junk folder in future, please add david@thepaleotoolkit.com to your “whitelist” or “safe senders” list.

Consult with your email provider for instructions on how to do this. If you’re with Gmail, you can do the same thing by dragging any of our emails from your “Promotions” tab to your “Primary” inbox.

If you still haven’t received any of our emails, send a message to support@thepaleotoolkit.com and we’ll get back to you as soon as possible.

“Where are the ‘resources’ you mention in your emails?”

As you go through the 30-day QUICK-START PROGRAM, you’ll be referred back to the guides, meal plans, cheat sheets and other resources that come with the tool kit.

All of these documents are contained inside the folder you downloaded after completing payment. If you have yet to download your kit or you can’t find this folder, follow these steps:

  1. Check your email inbox for a receipt sent by ClickBank
  2. Open that email, and click the button that says “Download or Access Digital Product”
  3. You’ll be taken to a “Purchase Complete” page — scroll down and click the “Download Your Tool Kit” button
  4. Check your computer for the downloaded file (it should be in your “Downloads” folder)
  5. Follow the instructions here to unzip the file and gain access to the contents
“How do I transfer the kit to my mobile device?”

All of the files in the tool kit come in PDF format and are designed to be viewed primarily on your laptop or computer screen, although they work well on tablets and larger mobile devices as well.

You’ll also have E-Reader versions of all the files. These come in two formats — EPUB (compatible with Kobo, Nook, Pocket Book, and other E-Reader devices, as well as most iOS and Android E-Reader apps) and MOBI (exclusively for use on Amazon Kindle devices).

You’ll need to refer to your device’s instructions for details on how to transfer files over, but in most cases it simply involves connecting your device to your computer (by cable or WiFi) and copying them to a folder there.

If you own a Kindle, you can usually transfer MOBI files over by attaching them to an email and sending it to [youramazonusername] @ kindle.com.

“I’m not happy with this product, how do I get a refund?”

ClickBank is the exclusive retail partner of the Paleo Tool Kit. For refunds and cancellations, please visit their Customer Service Site.

You’ll need your order number, which you can find by checking your bank/credit card statement or product receipt, or by contacting ClickBank’s customer service team.

“Can I promote your PALEO QUICK-START PROGRAM as an affiliate?”

Absolutely. Check out our Affiliates page to find out how to create your affiliate link, download product images and banners, and get ideas for your marketing campaign.

“I have a different issue, how do I contact you?”

If you need further assistance with your purchase, send a message to support@thepaleotoolkit.com and we’ll get back to you as soon as possible.

For general comments, queries and other information, visit our contact page to see how you can get in touch.